When a customer calls to say the internet is slow, your team needs answers in seconds: is the customer online, on which router, and are they getting their plan speed?
Every router at a glance
Purple Router shows each linked router with live download and upload, data used today, CPU, memory and storage, the number of customers online, and interface status. A link that goes down shows straight away, along with the building it serves.
Every customer, down to the megabit
Open any customer to watch their traffic in real time against their plan speed, and see the router, IP, MAC address and session they connect with, and whether they are bound to a router or roaming.
Who is online, offline and paid up
Lists show active customers, who is online now, and who is paid up but offline. If many offline customers are on one router, check that router first and fix it before the phone rings.
Faster support
- Answer “is it me or the network?” in seconds.
- Spot a failing link or busy router early.
- Message only the customers affected by a fault.