Fear of disconnecting customers keeps many ISPs on a billing system they no longer like. A well-planned switch does not have to cause any downtime.
Before you switch
- Export your customers with their PPPoE usernames, passwords, plans and expiry dates.
- List your plans and speeds, and your routers.
- Note balances, credit and any customers with static IPs.
Moving to Purple Router
- Add your customers and plans to Purple Router.
- Run one script on your MikroTik to link it.
- Customers move over with the same PPPoE logins and expiry dates. They change nothing.
Every new ISP gets an engineer to help with setup, and support is 24/7 by email.
After the switch
- Check that customers are online on each router.
- Make a test payment and confirm the plan renews.
- Send a short SMS to customers if anything about paying has changed for them.
Want to see a billing system built for Kenyan ISPs? See how Purple Router works.